General Information on Courses

Eligibility

Our courses are funded and subsidised by the Education and Skills Funding Agency (ESFA) and/or European Social Fund (ESF).  The courses on offer are free if you are unemployed, aged 19+, and in receipt of the following benefits; JSA, ESA, Income Support, and Universal Credit.

If you would like to go one of our courses please give us a call on 01424 855 422 to see if we deliver in your area.

Enrolment Requirements

  • JCP or Work Programme referral letter AND
  • Valid UK/EU Passport
  • All other passports – Must have indefinite leave to remain
  • A UK Birth certificate if you do not have a UK Passport
IT User Skills (ITQ)

Anyone looking to improve their IT skills or prove their IT skills to prospective employers. From beginners to mid-range IT Users

Qualification Level Awarding Body
Certificate 1 NCFE

Topics Covered:

  • Improving Productivity Using IT
  • Word Processing Software
  • Spreadsheets Software
  • Design Software
  • Internet

Entry Requirements:

There are no specific recommended prior learning requirements for this qualification.

Employability Skills

Anybody looking for a market leading CV, the latest job search techniques and interview skills as well as vital skills for settling in to any new job.

Qualification Level Awarding Body
Certificate 1 NCFE

Topics Covered:

  • Understanding Mindset
  • Business and customer awareness
  • How to keep improving
  • Problem solving at work
  • Coping with change
  • Working in a team
  • Job and training search skills
  • Job application skills
  • Interview skills
  • Being safe and healthy at work
  • Developing your CV

Entry Requirements:

There are no specific recommended prior learning requirements for this qualification.

Warehousing and Storage Principles

This qualification has been developed to give you the opportunity to gain the knowledge, understanding and skills you need to work effectively in a warehousing and storage environment.

Qualification Level Awarding Body
Certificate 2 Pearson

Topics Covered:

  • Understand how to receive and store goods and materials
  • Understand how to process orders and dispatch goods
  • Understand how to deliver effective customer service
  • Understand Health, Safety, Security and Legislation
  • Understand how to be an effective team worker

Entry Requirements:

There are no specific recommended prior learning requirements for this qualification.

Understanding Retail Operations

Is for anyone who works in or would like to work in retail.  You don’t need any previous experience or prior qualifications.

Qualification Level Awarding Body
Certificate 2 NCFE

Topics Covered: 

  • Understanding customer service in the retail sector
  • Understanding the retail selling process
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding how a retail business maintains health and safety on its premises
  • Understanding retail consumer law
  • Understand how to deal with customer queries and complaints in a retail environment
  • Understanding the handling of customer payments in a retail business
  • Understanding the control, receipt and storage of stock in a retail business

Entry Requirements:

There are no specific recommended prior learning requirements for this qualification.

Hospitality and Catering Principles

Is designed for those looking to gain employment in hospitality roles such as waiting for food and beverages and fast food service assistants in a variety of environments for example bars, restaurants, contract catering, conference and banqueting.

Qualification Level Awarding Body
Certificate 2 NCFE

Topics Covered: 

  • Safe, Hygienic and Secure Working Environments in Hospitality
  • Effective Teamwork
  • Giving Customers a Positive Impression
  • Principles of Customer Service in Hospitality, Leisure, Travel and Tourism Industries
  • Food Safety in catering
  • Preparation and Clearing of Service Areas
  • Service of food at Table
  • Principles of Preparing and Serving Wines
  • Principles of Receiving, Storing and Issuing Drinks Stock
  • Principles of providing a Counter and Takeaway Service

Entry Requirements:

There are no specific recommended prior learning requirements for this qualification.

Customer Service Knowledge

The qualification is ideal for anyone already working in a customer service role or who’d like to develop their knowledge of this area to gain employment

Qualification Level Awarding Body
Certificate 2 Innovate Awarding

Topics Covered: 

  • Understand the factors that affect an organisation and the customer service role
  • Prepare to deliver excellent customer service
  • Communication in the customer service role
  • Understand different types of customers

Entry Requirements:

There are no specific recommended prior learning requirements for this qualification.