Information and Support

Here at Hill McManus, we are committed to supporting you from the moment we meet. We not only deliver great courses, we exceed expectation and proactively work with you as you come with us on a life enhancing journey. Our aim is for you to develop beyond the classroom.

Support and IAG

At Hill McManus, we put our learners first and aims to offer Information, Advice and Guidance (IAG) at key points of their learning journey.

Our Aims

  • To provide all learners and potential learners with impartial information and advice that empowers them to make self-determined choices about learning and progression
  • To actively promote the provision of information and advice that meets the matrix standard throughout HILL MCMANUS, and for all stakeholders

Our Objectives

  • To ensure that quality, current information and advice is readily available to learners in a range of formats and forums at different stages of the learner journey
  • That staff are appropriately supported and trained to deliver information and sometimes advice that meets the matrix standard
  • That we provide information and advice about HILL MCMANUS courses, choosing the right course, learning support and progression opportunities
  • That learners are signposted or referred within or beyond HILL MCMANUS when appropriate
  • That Hill McManus policies relating to Equality and Diversity, Complaints, appeals against Assessment, Confidentiality, Safeguarding, and Data Protection are applied within the service
  • That learners are provided with a range of opportunities to feed back on the services we provide
  • That information from feedback, results in improvements to the service and that it is widely communicated

We also recognise our own limitations and refer enquirers to other agencies, within the quality network, when required IAG cannot be provided by us.

Health and Safety Statement

Our aims:

To ensure that health and safety is given adequate consideration during all activities.

To ensure that staff, learners, visitors, contractors and other employees understand that they have a legal obligation to themselves and each other, regarding health and safety.  To do this, the following rules and procedures must be followed at all times whilst attending courses at a Hill McManus Centre or any venue hired by Hill McManus for training purposes.

      • Any requirement issued in writing by Hill McManus about Health and Safety regulations or procedures must be acted upon immediately.
      • Persons must not compromise the safety or welfare of others whilst on the premises of Hill McManus.
      • If the fire alarm sounds, persons must immediately evacuate all buildings, unless previously warned of a test.
      • Persons must not tamper or interfere with any fire detection or firefighting equipment, or do anything else which may prejudice the validity of Hill McManus fire insurance policies.
      • Persons are advised that it is against the law to smoke anywhere on Hill McManus premises or venues hire for the purposes of training.

Hill McManus is committed to providing a safe and pleasant working environment and will ensure the health and safety of all persons who may be affected by our activities by:

      • Monitoring the safety performance of contractors who work for us.
      • Conducting annual audits to ensure health and safety control measures and emergency procedures are in place and are effective, properly used, monitored and maintained
      • Conducting annual risk assessments to identify and minimise the effect of potential hazards
      • Providing information, instruction, training and supervision to ensure that all persons are informed of any associated risks and are competent to supervise or undertake activities required
      • Providing adequate and appropriate buildings, equipment and facilities to comply with legislation to ensure welfare at work, and any additional requirements of Edexcel
      • Keeping all buildings, equipment and facilities provided or owned by Hill McManus maintained in good working order to meet or exceed any relevant regulatory standard
      • Consulting with staff and learners in matters that effect their health and safety
      • Implementing systems of work that are safe and where there are risks to health these are controlled.
      • Keeping up to date with best practice in relation to health and safety and complying with all relevant legislation and authoritative guidance
Safeguarding Statement
Hill McManus acknowledges the duty of care to safeguard and promote the welfare of young people including vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with the Safeguarding Vulnerable Groups Act 2005 and the Children Act 2004 requirements.
The policy recognises that the welfare and interests of young people including vulnerable adults are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background, all young people and vulnerable adults

      • have a positive and enjoyable training experience at Hill McManus in a safe environment
      • are protected from abuse whilst participating in training and learning

Hill McManus acknowledges that some young people, including disabled young people or vulnerable adults and those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.

As part of our safeguarding policy Hill McManus will

      • promote and prioritise the safety and wellbeing of all our learners
      • ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to young people and vulnerable adults
      • ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
      • ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
      • prevent the employment/deployment of unsuitable individuals
      • ensure robust safeguarding arrangements and procedures are in operation.
        The policy and procedures will be widely promoted and are mandatory for everyone involved in Hill McManus. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.
Equality and Diversity
This policy is applicable to staff and learners and to others working with Hill McManus. This policy is available on notice board and learner laptops.
In accordance with the Equality Act 2006, Hill McManus encourages and supports the development of a society in which:

      • People’s ability to achieve their potential is not limited by prejudice or discrimination
      • There is respect for and protection of everyone’s human rights
      • There is respect for the dignity and worth of each individual
      • Everyone has an equal opportunity to participate in society, and there is a mutual respect between groups based on understanding and valuing of diversity and on shared respect for equality and human rights.

Hill McManus strives to achieve a culture of excellence without exclusion, the elimination of prejudice and discrimination of all kinds, and that this should become thoroughly embedded in the culture of Hill McManus.

Hill McManus is committed to providing learning and working opportunities for all, regardless of:

      • Age
      • Disability
      • Gender
      • Proposed, commenced or completed gender reassignment
      • Race
      • Religion or belief
      • Sexual orientation
      • And all other aspects of diversity including marital status and learning difficulties.

Hill McManus will uphold the personal dignity of all staff and learners. It will ensure that they may work and learn without harassment or bullying. They should not have to suffer unwanted conduct or have their dignity offended or violated. There must not be an intimidating or hostile atmosphere for them, nor can they be degraded or humiliated or placed in an offensive environment.
To support its policy Hill McManus’s Equality and Diversity Management Committee is responsible for monitoring, advising and commissioning or producing reports on the following:

      • That the recruitment and progression of learners and staff is made and is seen to be made without prejudice
      • That the learning and working environment is supportive and conductive to a sense of belonging for all concerned
      • That the learning opportunities offered by Hill McManus is open to all potential learners, from all sections of the population, and that those opportunities are made explicit
      • That learners are being prepared for life in a multi-ethnic and diverse society
      • That staff training is provided to support all of the above.

The Management produces an annual report monitoring performance. Complaints of any kind relating to perceived unfairness, harassment; bullying and discrimination may be taken through the respective Grievance Procedures for learners and staff, or may be made in confidence to any member of Management. Breaches of Hill McManus’s Equality and Diversity policy by learners or staff are regarded as breaches of Hill McManus’s discipline, and as such are subject to disciplinary procedures.

Read more about the Equality Act 2010 and Human Rights

Feedback and Complaints

Hill McManus is committed to providing a high quality educational experience for learners.  Our intention is for everyone to be satisfied, within reason, with their experience of Hill McManus.  It is recognised that from time to time problems do arise and learners, staff and others encountering problems with Hill McManus may wish to express concern or dissatisfaction with aspects of Hill McManus or the quality of services provided. 

Equality & Diversity

We are committed to Equality and Diversity for all who study with us. We want to make sure everyone is treated fairly and have the same opportunities to aspire and achieve. All our learners are entitled to learn in a supportive environment free from discrimination, victimisation, bullying and harassment.  We are also committed to providing high quality services.  We welcome the opportunity to correct mistakes and misunderstandings and to respond positively and constructively on any occasions when you feel the need to express dissatisfaction with a particular service.

What to do if things go wrong

We hope that you will not need this section, but if you are dissatisfied with any aspect of your course please speak to the appropriate member of staff at Hill McManus.  You can also write or email us.  If the situation still cannot be remedied please request a formal complaints form from us and complete and hand it in or mail it to us.  All our contact details can be found here.

Where to find the full procedure:

A complaints procedure is set out in the Learner Handbook you receive on day one.  You can also request a copy of the Complaints Policy & Procedures from us.

We value your feedback whether you are providing feedback, paying a compliment, or making a complaint.  It helps us improve our services.

The National Careers Service

The National Careers Service is available FREE to every adult in England and has already helped millions of people improve their working lives. Part funded by The European Social Fund, it provides information, careers and skills advice tailored to you.
Hill McManus can help you to open a Lifelong Learning Account online where you will be able to:

      • Find learning and training that is right for you
      • Develop your CV
      • Improve your interview and presentation skills and much more!

Read more about the national career service here.

Learning and Work Institute

NIACE promote adult learning and provides information on a variety of lifelong learning issues.

Read more about NIACE here. 

The Age and Employment Network

The Age and Employment Network works to promote an effective labour market that serves the needs of people in mid and later life, employers and the economy.

Read more about the Age and Employment Network here.


Wipers is a social enterprise that specialises in working with young people involved in the youth justice system. We engage with hard to reach young people to empower them by increasing their personal and social development, confidence and self-esteem.

Read more about Wipers here.

Considering an Apprenticeship
Not going to university – considering an apprenticeship?  All you need to know about apprenticeships click here.

To find an apprenticeship in your area click here.

Part time education for adults returning to learn

Explore learning options and get some advice on courses to take.  Visit PEARL online to help you plan and explore options available.

Follow DWP Job Support on Twitter
Looking for a job but don't know where to start

Call National Careers on 0800 100 900

Apprenticeship Vacancies

Find the right role for you from hundreds of live apprenticeship vacancies

unionlearn from TUC

Explore different careers using unionlearn’s Career Directory